Frequently Asked Questions

1. Navigate to Create Page

   Tap 'My' in the bottom navigation bar, then select 'Add Pet Profile'

2. Choose Profile Type

   Select based on your needs: Daily Record or Adoption Listing

3. Fill in Basic Information

   Enter your pet's name, breed, age, gender, and other basic details

4. Upload Photos

   Choose the cutest photos of your pet, recommend uploading at least 1

5. Add Detailed Description

   Describe your pet's personality, habits, health conditions, etc.

6. Complete Creation

   Review the information and tap 'Complete' to finish creating the profile

Ashera Pet offers two profile types for different purposes:

Daily Records allow you to:

• Document your pet's growth journey and precious moments
• Share your pet's adorable daily life with other pet lovers
• Build a complete pet life archive
• Exchange pet care experiences with other owners
• Preserve beautiful memories through photos and text

When you create an 'Adoption Listing' profile, your pet's information will appear in:

• Adoption listings under the 'Find Pets' tab in the bottom navigation menu

Go to the 'My' page, find the pet profile you want to edit, tap to enter the details page, then tap the three-dot menu icon (⋯) in the top right corner and select 'Edit' to modify information. To delete, find the 'Delete Profile' option at the bottom of the edit page.

Yes. You can add different types of profiles for the same pet. For example, you can have daily records to share life moments while also adding an adoption listing when needed. However, avoid adding duplicate profiles to prevent confusion.

Deleting a pet profile will have the following irreversible consequences:

• All basic information and photos of the pet will be permanently deleted
• All posts related to this pet (daily records, adoption listings, etc.) will be deleted together
• All published content cannot be recovered or restored
• Comments and interactions from other users on these posts will also be lost

The adoption process:

1. Browse pets available for adoption under the 'Find Pets' tab in the bottom navigation menu
2. Tap on pets you're interested in to view detailed profiles
3. Contact the rehomer through the platform to express adoption interest
4. Arrange a meeting time with the rehomer to interact with the pet
5. After both parties reach consensus, sign an adoption contract
6. Complete adoption and register the pet

If you haven't received the SMS verification code, please check the following common causes in order:

• The phone number was entered incorrectly — please double-check the number
• An app that blocks ads/marketing SMS is installed, or your phone's firmware-level SMS blocking is enabled. Check whether a specific number is set to be blocked and remove it, so normal business SMS can come through
• Move the original SIM card to another phone and test receiving SMS there. This is the fastest way to confirm whether the issue is with the original handset (you can also borrow a phone at a carrier store to test)
• The message may have been filed into the spam/junk folder — please check it. See the document below for troubleshooting steps
• You were in an area with poor signal when the SMS was sent — move to a location with good reception, restart your phone to re-establish the connection with the cell tower, and it should arrive
• Your phone is in Airplane Mode or Do Not Disturb mode — turn it off and try again
• Your carrier has enabled a 'Block Business SMS' feature — please contact your carrier to check and disable this setting

Common call/SMS blocking apps — if installed, check that the number hasn't been added to a blacklist by mistake:

• Whoscall
• SMS Blocker
• Blacklist
• App-Island
• FREEdi
• Lianyun Firewall App
• GBlocker
• Handcent SMS
• Taiwan Mobile Call Manager (2.0+)
• Dr.Web

Recommend taking the following measures to protect account security:

• Set a strong password with letters, numbers, and symbols
• Don't share your account password with others
• Regularly update your password
• Contact customer service immediately if unusual activity is detected

Ashera Pet is a matching platform that provides the following services:

• Provide a platform for rehomers to post adoption listings
• Help potential adopters find suitable pets
• Provide adoption contract templates for both parties' reference

Go to the pet profile details page to perform the following actions:

Once your adoption listing is published, please note the following four points:

In the 'Health Records' section of your pet's profile, you can fully record and track your pet's health:

• Weight: Log each measurement and automatically generate a weight trend chart
• Vaccines: Record administered vaccines and dates, with reminders for the next due date
• Medications: Track current medications and treatment courses, with support for multiple daily dose times
• Vet Visits: Save each visit's details and upload photos or PDF receipts / lab reports
• Health Dashboard: A single overview of your pet's weight, vaccines, medications, and follow-up visits

You can set reminders for vaccines, medications, follow-up visits, and more—the App sends a push notification when it's due:

• Vaccine / Visit reminders: Choose to be reminded 0, 1, 3, or 7 days in advance, at a time you specify
• Medication reminders: Support multiple dose times per day (e.g. 08:00, 14:00, 20:00)
• Snooze a to-do: For reminders you can't handle yet, tap 'Snooze' and the system postpones it by one day
• Reminder pushes belong to the 'Health Reminder' notification category—if you're not receiving them, check that category and your Do Not Disturb settings

On the pet's profile details page, tap the contact button to chat directly with the lister through the in-app messenger—express your interest in adopting, arrange a meeting, or ask about the pet. All communication stays within the App, with no need to exchange personal contact details.

In 'Notification Settings' you can toggle push notifications by category to control what you receive:

• Health Reminders: Vaccine, medication, and follow-up visit reminders
• Chat: New messages in the in-app messenger
• Social: Interactions, follows, and other community notifications
• Marketing: Promotions, events, and offers

If you decide to stop using Ashera Pet, you can delete your account in the account settings. For account security, deletion requires SMS verification:

1. Go to Account Settings and select 'Delete Account'
2. Tap to request a code; the system sends an SMS verification code to your registered phone number
3. Enter the code you received and confirm to complete the deletion

Yes. 'System Settings' offers three theme modes: 'Follow System' switches automatically based on your phone's appearance setting, or you can manually lock it to 'Light' or 'Dark'. The App defaults to dark mode.